|What you put in...||What you get out...|
Segmentation/Targeting is an analytic technique that helps firms to segment customers in a market.
Segmentation is the process of classifying customers into homogenous groups (segments) such that each group of customers shares enough characteristics in common to make it viable for the firm to design specific offerings or products for selected segments. The application finds customer segments using needs-based variables called basis variables. Cluster analysis helps firms to:
- Better understand their customers.
- Identify different segments in a market.
- Choose attractive customer segments for targeting its marketing programs.
The following video(s) are archived recordings of previous webinars discussing the Segmentation-Targeting model. These videos are intended for instructor viewing only as many times they discuss actual business case solutions.
Videos are only available for Registered Instructors